Aurora - Pin Buttons

When will I get my order?

  It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows: 

Within Canada: 10-20 business days (showing atleast 3 weeks now due to high amount of orders)

Where will my order ship from?

  We work with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on some orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.  

My order should be here by now, but I still don't have it. What should I do?

  Before getting in touch with us, please help us out by doing the following: 

● Check your shipping confirmation email for any mistakes in the delivery address. 

● Ask your local post office if they have your package.

  ● Stop by your neighbors in case the courier left the package with them.  

  Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!    If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at sandwichbaystudio@gmail.com with your order number.    

If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost. 

  Pro tip: The zip code is the most important part of the address. Use a simple tool like ​ USPS ZIP  code lookup ​ to make sure you get it right! 

COVID has affected our return policies. Sorry for any complications, I will try to help as much as possible

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What’s your return policy?  At this time We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us sandwichbaystudio@gmail.com

Do you offer refunds?  Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at sandwichbaystudio@gmail.com with photos of wrong/damaged  items and we’ll sort that out for you.  


Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for almost  every item listed on our store, in the product description section.     Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know at sandwichbaystudio@gmail.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!