Puffin - Basic Pillow
Puffin - Basic Pillow
• 100% polyester case and insert
• Hidden zipper
• Machine-washable case
• Shape-retaining polyester insert included (handwash only)
• Blank product components in the US sourced from China and the US
• Blank product components in the EU sourced from China and Poland
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Within Canada: 10-20 business days (showing atleast 3 weeks now due to high amount of orders)
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on some orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
COVID has affected our return policies. Sorry for any complications, I will try to help as much as possible
What’s your return policy? At this time We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us firstname.lastname@example.org
Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for almost every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
if there are any issues with your order I guarantee I will do whatever I can to ensure customer satisfaction.
Thanks for supporting my small business
I am only One person running this shop, creating all artwork and designs and ensuring things run smoothly. I am also a mother and take care of my family so this is all done in my spare time. Thank you for your patience and understanding.